We are looking for an experienced Conversational Solutions Architect to design and architect enterprise-grade Conversational AI solutions using Dialogflow CX, Contact Center AI (CCAI), and Vertex AI Agent Builder. The ideal candidate will have strong expertise in cloud architecture, Conversational AI, contact center technologies, and client-facing consulting, with the ability to translate business requirements into scalable technical solutions.

Key Requirements

• 8+ years of experience in technical pre-sales, consulting, client demonstrations, and technical whiteboarding sessions.
• 5+ years of experience designing cloud architectures across GCP, AWS, or Azure.
• 5+ years of experience in Conversational AI and Contact Center technologies, including voice, chat, call routing, and CRM/telephony integrations.

Technical Skills

• Strong knowledge of conversational design and cloud architecture.
• Experience with Dialogflow CX, CCAI Insights, CCAI Agent Assist, and Vertex AI Agent Builder.
• Ability to design scalable Conversational AI solutions aligned with business and technical requirements.
• Understanding of contact center workflows and enterprise integration requirements.

Consulting & Communication Skills

• Proven ability to engage with external business and IT stakeholders.
• Excellent communication, presentation, solution design, and client-facing consulting skills.
• French or Spanish bilingual proficiency is an added advantage.

Travel Requirements

• Willingness to travel up to 10% as required.

Eligibility Criteria

• Candidates must be physically located in Canada.
• Candidates must be legally authorized to work in Canada without requiring current or future employer sponsorship.
• Candidates requiring work authorization sponsorship now or in the future are not eligible.
• Candidates holding the specified temporary visa statuses, including E, F-1, H-1, H-2, L, B, J, or TN, are not eligible for this position.